Frequently Asked Questions
You can reach us at:
- Email: support@blesstie.com
- Phone: +852 39706848
- Address: 11/F, Kai Tak Commercial Building, No. 317-319 Des Voeux Road Central, Hong Kong
Products: No refunds, returns, or replacements for BlessKit or BlessKit Plus, even for defects or BlessNote errors. Contact us within 7 days of delivery for a case-by-case review (no remedy guaranteed).
Services: No refunds for the Blessing Ceremony, except for delays exceeding 30 days (not caused by unapproved content).
Cancellations: Full refunds (minus fees) if requested before the ceremony is scheduled.
You can request cancellations or modifications (e.g., BlessNote or delivery) before the ceremony is scheduled by emailing support@blesstie.com. Modifications may incur fees, and cancellations after scheduling aren’t allowed.
Trono Digital Limited is a Hong Kong-based e-commerce business specializing in religious-related products and services. The company owns the blesstie brand, which includes products like BlessKit and BlessKit Plus, as well as services such as the Blessing Ceremony, catering to customers in Thailand and globally. Their website is https://trono.digital.
Our policies comply with the Hong Kong Personal Data (Privacy) Ordinance (PDPO), the Thailand Personal Data Protection Act (PDPA), and, where applicable, other laws like the EU General Data Protection Regulation (GDPR) for relevant customers.
You can see them here: https://blesstie.com/legal
For BlessNote, you can choose:
- Option 1: Submit custom content (subject to word limits and our review).
- Option 2: Use default words provided by us.
- Option 3: Leave the BlessNote blank.
Yes, we may reject content we deem inappropriate (e.g., seditious, illegal, hateful, obscene, or defamatory) at our discretion. We’ll notify you, explain why, and allow resubmission or selection of another option. If you miss deadlines, we may use default words or a blank BlessNote.
Ceremonies are currently on the 1st and 16th of each month, but this may change. You must submit your BlessNote option (and content for Option 1) by 23:59 the day before. Missing deadlines may result in us selecting Option 2 or 3.
Yes, due to inclement weather, unpredictable events, or professional availability. We’ll notify you, provide a timeline, and reschedule.
No. BlessKit, BlessKit Plus, BlessNote, and the Blessing Ceremony are for cultural/personal purposes. There’s no evidence of specific outcomes, and we’re not liable for results.
Yes, as BlessNotes are handwritten, errors like wrong or missing words may occur. We aim for accuracy but don’t guarantee error-free preparation. Errors don’t entitle you to refunds or replacements.
No. We’re a commercial business, neutral in religious or political disputes. We don’t verify religious practices or endorse beliefs.
You own the physical BlessNote upon delivery. For Option 1 (custom content), you retain ownership of your content but grant us a license to use it for BlessNote preparation and, with consent, promotional purposes. We own the default text (Option 2) and other company content.
Registered customers can invite friends using a referral code. Friends get 4 points upon registering, and referrers earn 5 points per friend’s purchase. Points are redeemable for discounts but have no cash value and may expire. We may modify or terminate the program at our discretion.
Email support@blesstie.com with details of alleged infringement. We’ll review claims promptly per applicable laws.
Significant changes will be communicated via email or website notice. The updated policy takes effect upon posting.
The blesstie Foundation is a planned non-profit charity fund to support initiatives like community welfare, education, or cultural preservation. It’s under administrative approval, with establishment targeted for Q4 2026.
We permanently allocate 12% of our annual pre-tax profits to the foundation, effective from our first day of operations. Funds are held in reserve until the foundation is established.
No. While we’re committed to funding the foundation, we don’t guarantee specific charitable results or impacts.
Check https://blesstie.foundation or contact support@blesstie.com for updates on its status and activities.
Administrative updates will be shared via email or website notice and take effect upon posting. The 12% profit allocation commitment is permanent and cannot be changed.